Case Study

From Paperwork to Performance: Transforming Legal Operations with Automation

Organisation Profile

Richards Law is a leading Law Company based in Canada, specializing in providing litigation services to business owners, executives, and entrepreneurs during pivotal moments in their personal and professional endeavors.

Industry

Litigation Boutique

Results

Increased Process Efficiency by

70%

Manual Effort required

0%

Enhanced accuracy, improvement by

90%

Business Problem

Richards Law aimed to automate five key processes due to challenges with manual processing in their consumer debt collection operations. Transitioning from Automation Anywhere 7 to Automation Anywhere 360, they sought to enhance functionalities in foreclosure, forced sale, judgment enforcement, receivables management, collection technology, and process serving.

Challenges

  • Uploading Case Id to Collect Link Process
  • Uploading PDF to Collect Link Process
  • Uploading Disbursements to Collect Link Process
  • Uploading Judgement to Collect Link Process
  • Uploading Notes to Collect Link Process

Solution

Predikly leveraged Automation Anywhere 360 to revamp the existing processes, ensuring seamless integration and enhanced functionalities. The solutions encompassed redesigning workflows, creating automation scripts, and integrating systems for efficient data transfer and updates.

Uploading Case IDs to Collect Link Process

  • Redevelop Automation Anywhere 7 process using Automation Anywhere 360.
  • Automate importing/exporting CaseIDs using client-provided scripts.
  • Integrate updated CaseIDs into Brief Accounting.
  • Ensure seamless integration with existing workflows.

Uploading PDFs to Collect Link Process

  • Redevelop Automation Anywhere 7 process using Automation Anywhere 360.
  • Automate importing/exporting PDFs with client-provided scripts.
  • Integrate updated workflows for streamlined operations.

Uploading Disbursements to Collect Link Process

  • Download and automate disbursement data using Automation Anywhere 360.
  • Redevelop Automation Anywhere 7 process for improved data handling.
  • Integrate client-provided scripts for efficient data management.

Uploading Judgments to Collect Link Process

  • Download and automate judgment data using Automation Anywhere 360.
  • Redevelop Automation Anywhere 7 processes for enhanced efficiency.
  • Integrate client-provided scripts for seamless data updates.

Uploading Notes to Collect Link Process

  • Download and automate notes data using Automation Anywhere 360.
  • Redevelop Automation Anywhere 7 process for efficient note management.
  • Integrate client-provided scripts for smooth data handling.

Business Benefit

By implementing strategic automation initiatives, Predikly significantly enhanced the client’s operational efficiency and data integrity, achieving a 90% improvement in accuracy. Additionally, compliance with the latest version of AA 360 was strengthened, ensuring up-to-date adherence to industry standards. These advancements enabled the client to achieve operational excellence in their document handling processes.

Key Stakeholders

  • Client’s IT Department
  • Bot Developers
  • Engineers
  • Quality Assurance Team
  • Project Management Team
  • End Users of the Bots