Automation is a top priority for US businesses but without process visibility, it can backfire. Many companies end up automating inefficient workflows, which only makes problems worse.
RPA process mining solves this by helping businesses understand how their processes actually work based on real data, not assumptions. Before you apply automation, process mining shows you where delays, bottlenecks, and errors are hiding.
In this blog, we’ll explain what RPA process mining is, why it matters, and how US companies are using it to improve performance, reduce costs, and stay compliant. We’ll also introduce a powerful concept that works alongside process mining: automated business process discovery.
By the end, you’ll know how to use both to automate smarter not just faster.
What is RPA Process Mining?
RPA process mining is the method of using data from your business systems like ERP, CRM, or HR software to map how work really gets done.
Instead of relying on standard operating procedures or team feedback, process mining pulls event logs to show every step, delay, and decision point in your workflows. It creates a clear picture of what’s happening across systems and teams.
This clarity helps you identify where automation is truly needed. Without process mining, companies often automate the wrong steps or miss hidden inefficiencies. With it, automation becomes targeted, effective, and easier to scale.
Why US Businesses Need Process Mining
Many US companies have already adopted RPA tools but scaling them is where things get stuck.
According to a Deloitte Global RPA Survey, over 60% of businesses in the US face challenges when trying to expand automation. The biggest reason? A lack of visibility into existing processes.
Without knowing where time is lost, where errors occur, or which steps are unnecessary, companies risk automating bad processes. This leads to wasted budgets, compliance issues, and poor ROI. RPA process mining changes that.
Automated Business Process Discovery
Before you improve or automate a process, you need to see how it really works. That’s what automated business process discovery is designed for.
This technology collects data from your existing systemslike ticketing platforms, ERP software, and CRMs and rebuilds your processes step by step. It shows you where handoffs get delayed, where approvals pile up, and where non-compliance happens.
Unlike traditional process mapping based on interviews or assumptions, this method relies on actual user activity and system logs. The result is accurate, unbiased, and fast.
Case Study
PG&E – Streamlining Utility Operations
Pacific Gas and Electric (PG&E) is a major utility provider based in California, serving over 16 million people. With the rise of renewable energy demands, PG&E needed to modernize its interconnection processes to meet regulatory timelines and customer expectations.
PG&E’s internal operations relied heavily on manual document management and milestone tracking, particularly for new energy connection requests.
- Employees were manually uploading emails and documents into SharePoint systems, leading to errors and delays.
- Regulatory compliance with FERC and CPUC timelines required close monitoring, but the lack of visibility made this difficult.
- Managers had limited insight into process status, which created bottlenecks and compliance risks.
Using RPA process mining, PG&E analyzed real-time data from its CRM and internal systems to get an objective view of how work flowed.
- The company identified specific slowdowns and process gaps that were invisible through manual tracking.
- Based on these findings, PG&E introduced targeted automationslike auto-tagging documents and assigning tasks with real-time tracking capabilities.
The results were clear:
- Regulatory milestones were consistently met without manual oversight.
- Employees could focus on higher-value tasks instead of paperwork.
- Customer service turnaround times improved significantly.
Johnson & Johnson – Optimizing Financial Processes
Johnson & Johnson (J&J) is a global healthcare and pharmaceutical leader with extensive operations in the United States. Their finance and accounting teams handle high transaction volumes across multiple departments, systems, and regions.
Despite having a strong digital foundation, J&J faced recurring issues within its financial operations:
- Manual interventions in financial processes were slowing down task completion and increasing the risk of human error.
- Data silos between departments made it difficult to get a unified view of financial workflows.
- Leadership lacked real-time visibility into bottlenecks, making it harder to identify and address inefficiencies.
J&J partnered with Celonis, a leading process mining platform, to apply RPA process mining across its financial systems.
- Process data was collected and analyzed to map the actual flow of workacross teams, systems, and regions.
- They identified specific delays in pricing adjustments, invoice handling, and inter-department approvals.
- Global process templates were developed to standardize best practices and reduce variability.
The results:
- 30% reduction in touch time due to fewer manual steps
- 40% decrease in pricing changes, thanks to improved control and visibility
- Stronger compliance and faster month-end closings across US finance operations
Why Predikly is the Right Partner
At Predikly, we don’t just help you automate we help you automate with precision.
Our approach begins with understanding your processes through RPA process mining and automated business process discovery. We specialize in working with US-based enterprises across regulated sectors like healthcare, energy, and finance, ensuring that every automation move is grounded in real data.
From visibility to execution, we help you build scalable automation systems that deliver results, improve compliance, and keep operations running smarter not just faster.
Conclusion
Automation only works when it’s built on clarity. With RPA process mining and automated business process discovery, US companies can move beyond assumptions and automate what truly matters.
From PG&E’s operational improvements to Johnson & Johnson’s financial optimization, one thing is clear: smarter automation starts with seeing the full picture.
At Predikly, we help you do just that. If you’re ready to discover what’s really happening inside your business, let’s build automation the right way from insight to impact.
