The Mid-Atlantic Certified Public Accounting and consulting firm is taking steps to enhance efficiency by incorporating Automation Anywhere RPA tools into its operations. The initial focus is on automating the tax-filing process, particularly individual tax filing. The primary objective is to streamline the "Return Process" after the final review. This involves automating various procedures associated with individual tax filing to improve accuracy, reduce manual effort, and enhance overall operational efficiency. The firm aims to leverage Automation Anywhere's AI solution to achieve these automation goals, ultimately providing better service to clients in the audit, tax, accounting, and consulting domains.
Data Variability: Tax documents vary widely in format, structure, and content. Handling this variability poses a challenge for data extraction activities, which are conducted manually.
Accuracy of Data Extraction: Ensuring high accuracy in data extraction is crucial for tax filing processes. Achieving a high level of accuracy is essential to avoid errors in tax calculations.
Sudden peak in workload during taxation was a significant challenge for clients, especially those involved in tax-related services.
Discovery phase was initiated which involved comprehensive examination of existing workflows, gathering insights from key stakeholders, and pinpointing pain points or areas that can benefit from process improvement or automation. ITR process is classified in 7 sub processes and 5 are recommended for automation after the discovery phase
Below are the 5 processes which were automated.
1. Document Collection
2. Autoflow Process
3. Preparer Review
4. Returns Process
Reduce Team Size: Automating the process leads to reduction in 2.5 FTE.
Increased Quality of Work: Automation minimizes the risk of human errors associated with manual data entry and processing. The consistency and precision of automated processes lead to more accurate tax calculations and filings, enhancing the overall quality of work.
Process Optimization: Automated processes follow standardized workflows, reducing variability in how tasks are executed. This standardization ensures that each step of the tax filing process is consistently handled, promoting a high level of quality across all client interactions.
Timeliness and Efficiency: Automation accelerates the processing time for tax filings. This timeliness not only meets client expectations but also allows for thorough reviews and audits within a shorter timeframe, contributing to the overall quality assurance process.
Improved Client Communication: Automation enabled prompt and accurate responses to client queries and requests. Clients receive timely and precise information, contributing to improved communication and client satisfaction, which are integral components of high-quality service.